CANNOT OPEN IT UP

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davenierman

09 Aug, 2015 10:29 PM

CANNOT OPEN UP PASSWORD MANAGER

  1. 1 Posted by Dyamzki at gmai... on 05 Aug, 2016 05:47 PM

    Dyamzki at gmail dot com's Avatar

    The newest update version doesn't even load the splashscreen. It automatically closes and crash without sending a report. No way for user to contact for admin to report glitch.

    Hope this alerts the admin. Thanks.

  2. Support Staff 2 Posted by Maarten Billemo... on 05 Aug, 2016 05:51 PM

    Maarten Billemont's Avatar

    Can you open the Console app and look at what text appears when you start Master Password?

  3. 3 Posted by Dyamzki at gmai... on 10 Aug, 2016 01:53 AM

    Dyamzki at gmail dot com's Avatar

    Hello Maarten B.

    The version 2.4.60 app is not making progress in loading.

    When I tap the MasterPassword icon
    (1) it loads the background (blackscreen) then
    (2) it disappears (goes back my iPhone main screen).

    Hope this detailed-problem helps.

  4. 4 Posted by Mario on 15 Aug, 2016 10:19 AM

    Mario's Avatar

    App don't starts anymore on Iphone 4/ IOS 7.1.2 since update the app.

    Hi Mr. Billemont,
    Master Password start no more since update on version 2.4.60.
    ErrorLog says:
    Library not loaded: /System/Library/Frameworks/LocalAuthentication.framework/LocalAuthentication
    Referenced from: /var/mobile/Applications/EDF2E26F-E64A-4788-A2B4-88045D0C4025/MasterPassword.app/MasterPassword
    Reason: image not found
    Dyld Version: 324.1

  5. 5 Posted by Dyamzki on 17 Aug, 2016 12:19 AM

    Dyamzki's Avatar

    Post #1 & #3 still no validation
    Please help.

  6. Support Staff 6 Posted by Maarten Billemo... on 17 Aug, 2016 03:05 AM

    Maarten Billemont's Avatar

    Sorry, why can you not upgrade your iOS version? 7 is really old now. LocalAuthentication is required for TouchID support.

  7. Support Staff 7 Posted by Maarten Billemo... on 17 Aug, 2016 03:05 AM

    Maarten Billemont's Avatar

    @ Dyamzki: Are you on iOS 7, too?

  8. 8 Posted by mario.herr on 17 Aug, 2016 08:53 PM

    mario.herr's Avatar

    Hi Maarten,
    I can't Upgrade to a higher iOS Version in iPhone 4. 

    Gesendet von Molto für iPhone

    Von: Maarten Billemont
    Gesendet: Mittwoch, August 17, 2016 05:05 vorm.
    An: [email blocked]
    Betreff: Re: CANNOT OPEN IT UP [Problems #292]

  9. 9 Posted by Dyamzki on 19 Aug, 2016 06:20 PM

    Dyamzki's Avatar

    Reply to post #7:
     Yes, I am (iOS vers. 7.1.2) and like Mario (in post #4), the stability issues is managable in my recent version (plus i do not have a laptop to hook it up & upgrade for the next version). Mostly, my apps is on the (7.1.2.) version i have, i feel left out usually when platform becomes vers. 8.0 or higher (slows my 6Gb iPhone).

  10. Support Staff 10 Posted by Maarten Billemo... on 23 Aug, 2016 02:58 PM

    Maarten Billemont's Avatar

    I've sent you both an invitation the enter the Beta program, so that I can verify I have a working solution for this problem (as I don't have an iOS 7 device handy). As soon as you both accept, I'll post a new beta build and you'll get an email inviting you to try it out.

  11. 11 Posted by dyam user on 24 Aug, 2016 05:46 PM

    dyam user's Avatar

    Thank you for confirming my [problem#292] issue
    Hope that I can use the app without any hitch.
    I accept the invitation, please send me info to discuss details
    Thank you

  12. 12 Posted by Dyamzki on 28 Aug, 2016 07:12 AM

    Dyamzki's Avatar

    Reply to post #10:
      In regards to [Problem#292], Is the unvitation to beta is still valid, if so how do I proceed ? Thanks

    P.S.
    I haven't received any
    attached instruction
    from the email

  13. 13 Posted by Dyamzki on 22 Dec, 2016 01:32 AM

    Dyamzki's Avatar

    Inregards to post#10:

       Hi again, I hope there is a solution from the Beta program. I promise I will not update unless seen the reviews for the iOS 7 device users. I hope this can be my x-mas wish before the year ends. Thank you

  14. 14 Posted by @Dyamzki on 28 Feb, 2017 08:52 AM

    @Dyamzki's Avatar

    Hello to Maarten B.

    In response to the Beta Build Invitation:
    I haven't seen the app (MasterPassword) work on my end.
    Hoping for a solution, thanks
    < dyamzki >

  15. 15 Posted by @dyamzki on 24 Apr, 2017 08:32 AM

    @dyamzki's Avatar

    Hello to the developer/s:
       Just wanted to know if any crash reports has been fixed that is just like my situation reported. Still waiting for a needed downgrade for an iOS 7.2.1 iPhone4 tweak. Thanks

    P.S.
      I still have the created crash report app if needed.
    Please advise.

  16. Support Staff 16 Posted by Maarten Billemo... on 24 Apr, 2017 08:56 PM

    Maarten Billemont's Avatar

    Have you upgraded to Master Password v2.5 on your phone?

  17. 17 Posted by @dyamzki on 01 May, 2017 05:59 AM

    @dyamzki's Avatar

    The MasterPassword vers 2.4.60 won't let me upgrade to the latest version. Usually, I just click the [Upgrade] button from the App Store. For now, it is still on vers 2.4.60
    Thanks for the reply

  18. Support Staff 18 Posted by Maarten Billemo... on 01 May, 2017 01:23 PM

    Maarten Billemont's Avatar

    So I did some research here and it turns out that every app that gets made with Apple's current build tools only supports iOS 8.0 and up. Apple no longer supports building apps that work on iOS 7.0 or lower. Since your iPhone 4 can't be upgraded beyond iOS 7.0, that effectively leaves you abandoned for app updates. There's little I can do here - Apple appears to have forced our hand. That means, all I can recommend from here on out is that you obtain a more modern device. Sorry.

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