Customer Service

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c_life62

18 Jul, 2016 09:05 PM

I have endlessly tried to contact customer service with no responses whatsoever. I't kind of like a little frustrating. All I wand to know is how to install MP on my Windows 7 and windows 10 computers.

  1. Support Staff 1 Posted by Maarten Billemo... on 19 Jul, 2016 12:29 PM

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    You don't install anything. You just download the desktop version off the website and double-click the icon to start it. Make sure you have Java installed.

    — Maarten Billemont (lhunath) —
    me: http://www.lhunath.com <http://www.lhunath.com/> – business: http://www.lyndir.com <http://www.lyndir.com/> – http://masterpasswordapp.com <http://masterpasswordapp.com/>

  2. Support Staff 2 Posted by Maarten Billemo... on 19 Jul, 2016 12:31 PM

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    As an aside, Master Password is open source free software under the GPL, there are no customers and there is no customer service. There is just me, building something for the community, in my off time, and the rest of the community here, helping out where they can.

    — Maarten Billemont (lhunath) —
    me: http://www.lhunath.com <http://www.lhunath.com/> – business: http://www.lyndir.com <http://www.lyndir.com/> – http://masterpasswordapp.com <http://masterpasswordapp.com/>

  3. 3 Posted by c_life62 on 20 Jul, 2016 10:58 PM

    c_life62's Avatar

    I am sorry to take up too much of your time, but when I go to the site and click on one of these:

    Get it for: [iPhone / iPad](https://itunes.apple.com/app/id510296984) | Mac [Desktop](https://ssl.masterpasswordapp.com/masterpassword-mac.zip), [Homebrew](http://masterpasswordapp.com/#) | [Desktop (Java)](https://ssl.masterpasswordapp.com/masterpassword-gui.jar) | [Terminal (C)](https://ssl.masterpasswordapp.com/masterpassword-cli.tar.gz) | [Android (Beta)](https://ssl.masterpasswordapp.com/masterpassword-android.apk) | [Web (Beta)](https://js.masterpasswordapp.com/)

    I just get a jar file to download. How do I download the app?
    Thanks a bunch. G. Smith

    Sent from [ProtonMail](https://protonmail.com), Swiss-based encrypted email.

  4. Support Staff 4 Posted by Maarten Billemo... on 20 Jul, 2016 11:14 PM

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    The jar file is the app.

    -- Maarten Billemont (lhunath)
    http://lhunath.com - http://lyndir.com

  5. 5 Posted by c_life62 on 21 Jul, 2016 01:19 AM

    c_life62's Avatar

    What is the name of the installation file? Sorry to bother you again. If I like the app I will most likely help out some. Thank you!

    Re: Customer Service [Problems #385]

    Local Time: July 20, 2016 5:14 PM
    UTC Time: July 20, 2016 11:14 PM

  6. Support Staff 6 Posted by Maarten Billemo... on 21 Jul, 2016 03:22 AM

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    It's like I said the first time:

    You don't install anything. You just download the desktop version off the website and double-click the icon to start it. Make sure you have Java installed.

    Put the JAR file somewhere, double-click it to start Master Password. Make sure you have Java installed. Not sure what else I can say. Just follow the instructions.

    — Maarten Billemont (lhunath) —
    me: http://www.lhunath.com <http://www.lhunath.com/> – business: http://www.lyndir.com <http://www.lyndir.com/> – http://masterpasswordapp.com <http://masterpasswordapp.com/>

  7. 7 Posted by c_life62 on 21 Jul, 2016 03:50 AM

    c_life62's Avatar

    Hey! Finally got it to work! Thanks for the info. Now just have to figure out how to set it up
    .If it works well I'll be making a donation. Any tips or further instructions you have?
    Thanks GS

    Sent from [ProtonMail](https://protonmail.com), Swiss-based encrypted email.

  8. Support Staff 8 Posted by Maarten Billemo... on 21 Jul, 2016 05:27 AM

    Maarten Billemont's Avatar

    Unfortunately not, it's all kind of "figure it out as you go" so far. The website has all the information that's available.

    The Java application wasn't really built specifically for Windows; I'm not a Windows developer. It's a "better than nothing" solution for now.

    The primary apps are the iOS and Mac apps, those are maintained the best and have most features.

    Usage is essentially this:
    1. Log in.
    2. Enter your site name (use the bare domain name of the site, for example, facebook.com).
    3. You get a password for the site.
    4. Use this password to log into your account.

    If you are using Master Password with an existing account, you'll have to update your existing account's password and change it into the one Master Password is giving you.

    Do not forget your master password!

    — Maarten Billemont (lhunath) —
    me: http://www.lhunath.com <http://www.lhunath.com/> – business: http://www.lyndir.com <http://www.lyndir.com/> – http://masterpasswordapp.com <http://masterpasswordapp.com/>

  9. 9 Posted by Sam S on 28 Mar, 2017 02:28 AM

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    On Linux, the jar file is not running. It opens the archive, and I extracted it. Then what?

  10. 10 Posted by Sam S on 28 Mar, 2017 02:54 AM

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    I right-clicked, and started it with java runtime. Hope that's it.

    For M pwd: Does it need uc, lc, #, and special char? Min length?

  11. Support Staff 11 Posted by Maarten Billemo... on 30 Mar, 2017 03:27 PM

    Maarten Billemont's Avatar

    Whatever you want.

    I recommend a short pass phrase instead of a password.

    Eg. banana coloured duckling

  12. Maarten Billemont closed this discussion on 30 Mar, 2017 03:27 PM.

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